Our wool coats, jackets and scarves are stitched and made- by- order specially for you. Please make sure to order correct size, colors or fit. Please feel free to contact us with any questions. We are happy to answer to make sure you recieve the right product. We cannot guarantee refund or return of items. Please check with us before you ship any items in return. If we accept return of goods, shipment costs and taxes are covered by the costumer.